Znuny extensions
Add-ons for your
Znuny system
Explore our complete range: Zai-LLM for AI-assisted support, additional Znuny modules and enhancements to standard features. Product pages show their purpose, interface and pricing.
7 extensions · 8 AI features within Zai-LLM
AI integration for Znuny
The suite supports several stages of ticket handling and costs less than buying all its features individually. Request a standalone feature if you only need a specific function.
Explore the 8 AI features in Zai-LLM 5 additional Pro modules
These features are included in the suite packages and can also be requested individually. Pro includes Basic; ticket actions for selected features are not charged separately.
AI Initial Proposal
AI Initial Proposal creates an internal proposal from the original customer request. With attachment processing configured through Chat Data, supported documents and images can also be included. Agents receive suggestions for initial checks and focused follow-up questions.
29 € per monthAll prices shown are final.Included in Zai-LLM Basic, Pro and EnterpriseView features →Zai-LLM · BASIC MODULEAI Technical Summary
Summarises the relevant history, previous actions and open questions. Useful for handovers, escalations and returning to older cases.
29 € per monthAll prices shown are final.Included in Zai-LLM Basic, Pro and EnterpriseView features →Zai-LLM · BASIC MODULEAI Solution Proposal
Develops a proposal from the case so far, helping your team plan further checks and guide the customer through the next step.
39 € per monthAll prices shown are final.Included in Zai-LLM Basic, Pro and EnterpriseView features →Zai-LLM · PRO MODULEAI Article Tasks
Draft replies, ask questions and work with selected text directly on the article. Bidirectional translation helps you reply in the customer’s language: edit the English draft, then use Backtranslate to update the translated reply.
59 € per monthAll prices shown are final.Included in Zai-LLM Pro and EnterpriseView features →Zai-LLM · PRO MODULEAI Document Translator
Translates supported document attachments through DeepL or Google Cloud Translation and returns the results to the ticket.
49 € per monthAll prices shown are final.Included in Zai-LLM Pro and EnterpriseView features →Zai-LLM · PRO MODULEZaiQGen
Prepares an FAQ draft from the steps that successfully resolved a support case. Your team reviews the article before making the proven solution available for similar requests.
49 € per monthAll prices shown are final.Included in Zai-LLM Pro and EnterpriseView features →Zai-LLM · PRO MODULEZaiQMatch
Shows relevant FAQ suggestions in the ticket sidebar, bringing existing knowledge into the reply workflow.
29 € per monthAll prices shown are final.Included in Zai-LLM Pro and EnterpriseView features →Zai-LLM · PRO MODULEAI Chatbot
Embeds a Chat Data or Chatbase chatbot in Ticket Zoom, giving agents access to the knowledge sources you maintain with that provider.
29 € per monthAll prices shown are final.Included in Zai-LLM Pro and EnterpriseView features →Additional Znuny modules
Standalone modules for reporting, administration, ticket views and surveys.
KPI-Board
Track response and resolution times and find tickets still awaiting a first reply. KPI-Board includes a dashboard, a wallboard, PDF and Excel reports, and a plugin interface for custom reporting.
70 € per monthAll prices shown are final.View features →STANDALONE ADD-ONAgent Supervisor
Delegate selected administration tasks to authorised staff. They can maintain approved user accounts, assign permitted roles and manage shared content within the scope set by your administrators.
39 € per monthAll prices shown are final.View features →STANDALONE ADD-ONLinkTable Simple
Show linked tickets in the right sidebar and in the detailed table below the ticket at the same time, preserving the standard detailed view.
15 € per monthAll prices shown are final.View features →STANDALONE ADD-ONSurveyTicketCustomerRecipient
Adjusts recipient selection in Znuny Survey so that surveys follow the ticket customer rather than later participants in the conversation.
15 € per monthAll prices shown are final.View features →Free core enhancements
Free extensions to existing Znuny features, including moving articles and customer searches.
AgentTicketArticleMover
Move articles between tickets, with access controlled through the configured groups.
FreeView features →FREE ADD-ONCustomerUserSearchLimit
Shows more results in Customer User Management and customer-user/customer relationships. Limits are sized for your customer-user records with additional headroom.
FreeView features →No matching module?
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Need a different feature?
We develop custom Znuny modules and adapt existing features to your workflows.
Request custom development →Before delivery, we check that the selected package matches your Znuny version.