Existing modules first
We first check whether an existing module covers the task and propose custom development when it is needed.
Extensions for Znuny
Znuny extensions
for your support team.
Zai-LLM summarises ticket histories, helps agents draft replies and makes company knowledge available in support. KPI-Board tracks support metrics, while Agent Supervisor lets you delegate administration. We also develop custom solutions for your requirements.
Znuny extensions · Custom software · IT services
Zai-LLM · Summarise long ticket histories
Ticket#10428 · Access unavailable after update
BackAI Ticket⌄PriorityCommunication
ARTICLE OVERVIEW27 messages
Customer follow-upToday, 10:24
AI Technical SummaryInternal
Technical summaryINTERNAL NOTE
- Current situation
- Access works on the company network. External connections have failed since the client update.
- Already checked
- User account is active. Login succeeded on a second device.
✓Internal summary for your team to review
Technical summary · illustration using fictional data
OUR OFFERING
These modules extend
your Znuny system.
Use AI, track support performance or delegate administration with our Znuny modules. If a feature you need is missing, ask us about custom development.
IN FOCUS · AI FOR ZNUNY
Browse all modules and features →Zai-LLM
The Plug-&-Play AI add-on for Znuny helps your team summarise tickets and draft replies. Connect approved content from resolved support tickets, internal knowledge articles and manuals through Chat Data or Chatbase.
- Internal initial and solution proposals
- Reply drafts with back-translation and document translation
- FAQ creation, knowledge lookup and chatbot
KPI-Board
Track response and resolution times and find tickets still awaiting a first reply. KPI-Board includes a dashboard, a wallboard, PDF and Excel reports, and a plugin interface for custom reporting.
70 € per monthFeatures and use cases →STANDALONE ADD-ONAgent Supervisor
Delegate selected administration tasks to authorised staff. They can maintain approved user accounts, assign permitted roles and manage shared content within the scope set by your administrators.
39 € per monthFeatures and use cases →MORE TIME FOR GREAT SUPPORT
More time for your customers.
How much time could your team free up? Use your own figures. The example leaves time for reviewing suggestions, following up and adding specialist knowledge.
Technical problems in mechanical engineering and complex IT incidents often take longer than routine IT requests or straightforward order enquiries. Adjust the 30-minute example to reflect your estimated actual handling time.
Adjust assumptions
The assumed 30% may be higher in some cases or lower for particularly complex issues. Together, we can review how you use Znuny and refine the estimate. A meaningful first response may arrive much sooner, even when the underlying problem is complex.
Administration recorded separately from ticket handling. Waiting for an administrator is not counted as working time.
YOUR EXAMPLEper month
120hours for other tasks
Remaining workload, including review and additions
The extra capacity can help reduce backlogs, cover absences and give complex cases more attention. The aim is better support quality.
Shorter response times
Calculate how many additional first replies the freed time could cover. This can help your team respond to waiting enquiries sooner.
144additional first replies per month
Follow-up questions and further handling require additional time. Compare actual response times in KPI-Board.
Keep track of response times
Less handling work can make shorter waits possible. The actual change in response times needs to be measured in day-to-day support. KPI-Board also highlights tickets still waiting for a first response.
Explore KPI-Board →Good results start with the right setup. Configuration, tasks and the quality of your source material determine the potential benefit. Approved solutions from resolved tickets and maintained knowledge articles can extend the knowledge base. This also helps new team members use experienced colleagues’ knowledge when replying to customers, without having to ask them about every familiar issue. AI-generated FAQ entries should be reviewed before reuse.
On request, we help you select suitable content and prepare it for supported or potentially compatible AI services, including local AI integrations. This estimate is illustrative and does not replace measurement in your own environment. Ask about setup advice →
THE PRODUCT TOUR
See AI features
directly in Znuny
The full demo shows Zai-LLM in the real Znuny interface: article tasks, interactive questions, translation and more.
Watch on YouTubeHOW WE WORK
Buy modules and add assistance when needed
You can install and use our modules with the supplied guide. An ongoing support contract is not required. Setup assistance and custom changes can be commissioned separately.
Set it up or request assistance
Your IT team can follow the installation guide. If you prefer help, we agree the required steps with you.
Agree scope and costs before work starts
Custom work is quoted in advance. Additional advice, training or ongoing support is not automatically added to a module purchase.
Not sure which module you need? Describe what you want to achieve. We can clarify the technical details together afterwards.
Get in touch →ADD-ONS & IT SERVICES
Znuny extensions
and custom software development.
Alongside Zai-LLM, we offer other Znuny modules, custom software development and IT services. Tell us which feature is missing or which workflow you want to improve, and we will discuss how we can help.
Send an enquiry →About us →BEFORE YOU BUY
Frequently asked questions
about Addonflow
What does Addonflow offer?+
Addonflow offers Znuny extensions, custom software and IT services. Zai-LLM provides AI assistance for ticket handling. KPI-Board provides support metrics and wallboards. Agent Supervisor lets you delegate selected administrative tasks to staff. We also develop custom features and integrations and offer migration and IT automation assistance on request.
Can we buy individual Zai-LLM features?+
Yes. Request a single feature such as ZaiQGen for FAQ creation or ZaiQMatch for relevant FAQ suggestions. A suite costs less than buying all its included features individually. Standalone and package prices are listed on the Pricing page.
Do we need a support contract to buy a module?+
No. Buy a module without an ongoing support contract and set it up using the installation guide. Installation, training and further assistance are additional services commissioned when needed.
How does Addonflow keep the process straightforward?+
We use existing modules where they cover the task and clarify the essentials before work starts. Standard modules do not require a preliminary consulting project. Custom work has an agreed scope, and additional assistance is available when needed.
Which Znuny versions are the modules intended for?+
Our modules are intended for Znuny 6.5 LTS and Znuny 7. Before delivery, we confirm the appropriate package version and compatibility with your installed extensions. We recommend a maintained release with current security updates.
Do we need our own AI server?+
No. We recommend a supported online service for getting started. Chat Data or Chatbase can provide company knowledge, and a direct connection to the OpenAI API is also possible. Document translation uses DeepL or Google Cloud Translation. You only need the services for your chosen features. We can integrate local models, for example through Ollama, and additional APIs on request after reviewing the interface. Advice on model and hardware selection is available to suit your needs and budget.
What if we prefer help with installation?+
You can commission setup assistance. We discuss your environment and required features and provide an offer. You can describe the task even if you do not know all the technical details yet.
Can we request custom changes or new features?+
Yes. Describe the workflow or report you need. We assess the change and specify scope and costs before you commission it. Usage rights and permitted customer modifications are covered by the applicable licence terms.
How do we report a bug or request a feature?+
Use the Issues & feature requests form. Include the module, package version and Znuny release. Do not include real customer tickets, passwords or confidential attachments in the first report. Your submission is not public. Report a bug or suggest a feature →
Addonflow
What would you like
us to build for you?
Interested in a module, custom development or IT services? Briefly describe what you need, and we will discuss the next steps with you.