Use your own sources
Provide approved documents to the knowledge service and keep them current.
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Ask your knowledge base without leaving the ticket.
Which service terms apply? Where is the relevant guide? An embedded Chat Data or Chatbase chatbot is available in Ticket Zoom, letting agents ask questions about the company sources you maintain with the selected provider.
You maintain the knowledge base using approved manuals, guides and product documents. Agents can ask questions about these documents in their own words while working on a ticket, without switching to another application.
AI Chatbot · IN USE
Ask questions about your documents from the ticket.
The embedded chatbot opens in Ticket Zoom. The agent asks a question about the knowledge sources maintained with the provider.
VALUE FOR YOUR TEAM
Put company knowledge to work in support.
Ask in your own words
Ask for a specific piece of information rather than searching only by document title.
Control who can use the chatbot
Enable the integration for the intended groups and queues.
HOW YOUR TEAM USES IT
Provide knowledge sources and ask from the ticket.
- 1
Add approved knowledge sources to the chosen service.
- 2
Enable the chatbot in Znuny for the intended users.
- 3
Agents ask their questions from Ticket Zoom.
Embedding the chatbot does not automatically send the entire ticket history. Configure the knowledge base and intended use deliberately.
Before production use, test the add-on and chosen settings in your Znuny test environment and obtain internal approval. Setup and testing assistance is available on request.
AI Chatbot
Let’s look at your use case.
Tell us your Znuny version and the task you want to improve. We will demonstrate the relevant module and discuss your rollout.