Prepare documentation
Use a resolved request as the starting point rather than writing from scratch.
← All Zai-LLM modules
ZaiQGenPRO
Let a resolved ticket help the next customer.
Prepares an FAQ draft from the steps that successfully resolved a support case. Your team reviews the article before making the proven solution available for similar requests.
Make the solution available for the next case.
A successful fix often remains buried in a long ticket history. ZaiQGen prepares knowledge from a suitable case as a Znuny FAQ article, turning individual work into a resource the team can reuse.
Start creation through the ticket’s FAQ action or a configured workflow. The result is maintained in the Znuny FAQ. Agents can review the content, category and visibility, then add their professional knowledge.
ZaiQGen · IN USE
Turn ticket knowledge into a structured FAQ.
The FAQ brings symptoms, the problem and the solution together. This illustration shows the knowledge-base result rather than another internal ticket article.
FAQ#1042 · Check external access after a client update
FAQ article from a handled case
- Symptom
- External login fails after a client update. Login on the company network works.
- Problem
- In the documented case, the local access profile was out of date after the update.
Illustration using fictional support data. The interface and output are simplified for explanation.
TICKET ACTION
Start FAQ creation from the ticket menu
Open AI Ticket on the ticket and choose Generate FAQ. The generated article is stored in the Znuny FAQ, where your team reviews and edits it.
VALUE FOR YOUR TEAM
Make completed work useful to the team.
Keep knowledge in Znuny
Maintain and refine the result in your existing FAQ.
Support reuse
ZaiQMatch can suggest existing FAQ articles for relevant tickets later.
HOW YOUR TEAM USES IT
Turn a suitable case into reusable knowledge.
- 1
Select a resolved ticket with a solution that could help with similar requests.
- 2
ZaiQGen prepares the content as an FAQ article.
- 3
Check the draft against the successful resolution and review its category and visibility before use.
Your team reviews accuracy and the intended audience before sharing. Confidential information from the original case should not enter a public FAQ.
Before production use, test the add-on and chosen settings in your Znuny test environment and obtain internal approval. Setup and testing assistance is available on request.
ZaiQGen
Let’s look at your use case.
Tell us your Znuny version and the task you want to improve. We will demonstrate the relevant module and discuss your rollout.