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Free extension
AgentTicketArticleMover
Move articles between tickets, with access controlled through the configured groups.
Free
Ask about package availability →Move a message to the correct ticket.
A message has been associated with the wrong case. Authorised agents can move the article into the correct ticket. Only the selected article is moved, not the whole ticket history.
AgentTicketArticleMover · IN THE INTERFACE
How the feature is used in Znuny.
Move Article – Ticket#10428
- Article subject
- Follow-up on the access check
- Destination ticket number
- 10435
The selected article is moved to the destination, not the entire ticket.
Simplified illustration based on the module interface. All data is fictional; this is not a live feature.
What the extension provides.
Restrict the action to authorised groups
Move individual articles rather than the entire ticket
Preparing to use the add-on.
- 1
Open the misplaced article.
- 2
Select the destination ticket and review the move.
- 3
Continue working in the correct case.
Test the add-on in your own Znuny test environment and approve its settings internally before production use. Assistance is available on request.
Installation and setup information is provided. Additional setup, advice or custom changes can be agreed separately.
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