Standalone add-on

SurveyTicketCustomerRecipient

Adjusts recipient selection in Znuny Survey so that surveys follow the ticket customer rather than later participants in the conversation.

15 €per month

Billed annually in advance · pricing and terms →

All prices shown are final.Enquire about this add-on →

Send surveys to the intended ticket customer.

Additional people may join an email conversation as a ticket develops. A satisfaction survey should still reach the intended customer. This extension bases recipient selection on the ticket customer data, including customers without a user account.

SurveyTicketCustomerRecipient · IN THE INTERFACE

How the feature is used in Znuny.

◕ ZnunyDashboardTicketsFAQAF

Ticket#10428 · Survey recipient

Ticket customer

kunde@example.invalid

Other conversation participants

service@example.invalid
technik@example.invalid

Intended survey recipient

kunde@example.invalid

Selected from the ticket customer data

Simplified illustration based on the module interface. All data is fictional; this is not a live feature.

What the extension provides.

Base recipient selection on the ticket customer

Avoid using later participants as replacement recipients

Support cases with and without registered customer accounts

Preparing to use the add-on.

1
Review the existing Znuny Survey module and customer data.
2
Install the extension in a test system.
3
Check test surveys for typical customer scenarios before approval.

Test the add-on in your own Znuny test environment and approve its settings internally before production use. Assistance is available on request.

Installation and setup information is provided. Additional setup, advice or custom changes can be agreed separately.

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