Start in the ticket
Begin translation on the article containing the document.
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AI Document TranslatorPRO
A document in another language should not stop the case.
Translates supported document attachments through DeepL or Google Cloud Translation and returns the results to the ticket.
Keep working with documents in another language.
Service reports, inspection records and other documents may arrive in a language the assigned team does not use. AI Document Translator translates supported attachments through DeepL or Google Cloud Translation and returns the result to the ticket.
The agent starts translation on the article holding the attachment. Recurring tasks can also be included in defined Znuny workflows. Both the original and translated document remain associated with the support case.
AI Document Translator · IN USE
From the original attachment to a translated file.
The selected translation service processes the report. The translated file is returned to the case for the team to use.
Ticket#10428 · Service report for further investigation
BackMark as seenPriorityCommunication
ARTICLE OVERVIEW
Document translation · GermanInternal
Customer service reportEmail
ORIGINAL ATTACHMENT
Servicebericht_FR.pdfFrench · attached to the customer article
TRANSLATED ATTACHMENT
Servicebericht_DE.pdfGerman · returned to the ticket
DeepL / Google Cloud Translation · depending on the configured service
Illustration using fictional support data. The interface and output are simplified for explanation.
VALUE FOR YOUR TEAM
Translate attachments without switching tools.
Keep the result with the case
The translated file does not need to be manually reassigned from a separate portal.
Choose the service
Use DeepL or Google Cloud Translation according to your requirements and API access.
HOW YOUR TEAM USES IT
Select an attachment and use the translation.
- 1
Select the article containing the attachment.
- 2
The configured translation service processes the document.
- 3
The translated file becomes available in the ticket.
Formats, file sizes, languages and layout handling depend on the selected service. We agree a suitable scope for your documents.
Before production use, test the add-on and chosen settings in your Znuny test environment and obtain internal approval. Setup and testing assistance is available on request.
AI Document Translator
Let’s look at your use case.
Tell us your Znuny version and the task you want to improve. We will demonstrate the relevant module and discuss your rollout.