ZAICONNECT 1.2.1 revolutionizes FAQ usage! ZaiQMatch analyzes ticket content in real-time and suggests matching FAQ articles. The SQL-optimized search with intelligent ranking considers keywords, titles, and even Levenshtein distance for typos. Agents can insert FAQs into their response with one click – significantly accelerating the processing of standard requests.
Performance Features:
- Real-time matching without delay
- Intelligent ranking system
- Frontend or DynamicField mode selectable
