We’re excited to announce that the ADDONFLOW website is now online! We’re passionate about developing creative and practical solutions, starting with our major project: ZAICONNECT for Znuny. Our website will grow as we continue to develop and improve our offerings.…
ZAICONNECT 1.3.3 brings the full power of ChatData and Chatbase chatbots directly into your Znuny! Your support agents can now work in real-time with your trained AI assistant – without leaving the ticket. The seamless integration enables context-aware support based…
Version 1.3.2 makes the AI Article Tasks feature even more user-friendly! The new Interactive Mode automatically adapts to your preferred color scheme. Modern animations, real-time character counter, and intuitive quick prompts make AI-powered response generation a breeze. The preview function…
ZAICONNECT 1.3.1 revolutionizes your knowledge management! The new ZaiQGen module automatically creates structured FAQ articles from successfully resolved tickets. The AI analyzes problem and solution, extracts relevant keywords, and generates professional knowledge base entries. Perfect for continuously expanding your knowledge…
ZAICONNECT 1.3.0 significantly simplifies international customer communication! The new Bi-Directional Translation allows you to compose responses in the original language and then translate them – or vice versa. Agents can edit the English version and translate back with one click.…
Version 1.3.0 significantly expands the capabilities of automatic first response! With the ChatData provider, attachments like screenshots of error messages can now be analyzed directly. The AI recognizes error images, log files, and technical documentation – and considers these when…
ZAICONNECT 1.2.4 expands the provider selection with Chat-Data.com! The new provider impresses with flexible character limits from 8,000 to 80,000 characters and an attractive credit system. Particularly interesting: ChatData is the only provider supporting direct file analysis – perfect for…
ZAICONNECT 1.2.3 brings enterprise-level translations to your ticket system! The AI Document Translator module uses either DeepL or Google Cloud Translation for automatic translation of attachments. Whether contracts, technical documentation, or presentations – all common office formats are supported. The…
Version 1.2.2 makes AI Article Tasks even smarter! The new “Extended” functions now access existing Technical Summaries and Solution Proposals. This means: Your agents receive more context-rich AI responses that consider the entire ticket history. Intelligent prioritization ensures that important…
With version 1.2.0, we introduce complete transparency! Every AI-generated response now contains a detailed operation overview. Agents see at a glance: model used, characters processed, API response time, and efficiency level. This information helps optimize configuration and builds trust in…
