Month: November 2024
With version 1.2.0, we introduce complete transparency! Every AI-generated response now contains a detailed operation overview. Agents see at a glance: model used, characters processed, API response time, and efficiency level. This information helps optimize configuration and builds trust in…
ZAICONNECT 1.2.1 revolutionizes FAQ usage! ZaiQMatch analyzes ticket content in real-time and suggests matching FAQ articles. The SQL-optimized search with intelligent ranking considers keywords, titles, and even Levenshtein distance for typos. Agents can insert FAQs into their response with one…
Version 1.1.2 strengthens security and control! Each ZAICONNECT module now has configurable permission checks. Administrators can precisely control which agent groups can access which AI functions. Queue-based blacklists additionally allow exclusion of sensitive areas. This gives you full control over…
ZAICONNECT 1.1.1 makes setup a breeze! During installation, all required Dynamic Fields are automatically created and GenericAgent templates are pre-configured. This saves valuable time during deployment. The Dynamic Field “AITicketKeywords” is created for optimal FAQ matches, while GenericAgent jobs only…
Version 1.0.4 introduces the IndependentLinkTableSimple widget! This practical tool enables clear display of ticket links directly in TicketZoom. Administrators can flexibly position and configure the widget. Particularly useful for displaying FAQ links or related tickets. A small but fine feature…
With version 1.1.0, we introduce AI Article Tasks – your new favorite feature! Directly from the article menu, agents can now perform AI-powered actions: generate responses, translate texts, or enter custom prompts. The seamless CKEditor integration inserts responses between salutation…
ZAICONNECT 1.0.3 solves the challenge of large tickets! The new heuristic mode activates automatically when tickets would exceed API limits. Through intelligent prioritization, the most important information is processed: first article, articles marked as important, and relevant Dynamic Fields. The…
