🤖 ZAICONNECT – AI-Powered Znuny Revolution
✨ Transform Your Support with Intelligent Automation
ZAICONNECT seamlessly integrates cutting-edge AI into your Znuny ecosystem. Connect with ChatGPT, Chatbase, ChatData, DeepL, and Google Cloud to revolutionize ticket handling, automate responses, and deliver exceptional customer experiences powered by your own training data.
🚀 Core AI Capabilities
| 🎯 Smart Ticket Processing | 💬 Intelligent Responses | 📚 FAQ Automation | 🌐 Document Translation |
|---|---|---|---|
| Auto-generate first responses | Context-aware reply suggestions | Generate & match FAQs | Professional multilingual docs |
| Extract keywords automatically | Multiple response styles | Smart article recommendations | Support 40+ languages |
| Prioritize based on content | Custom prompts & interactions | Link solutions to tickets | Real-time processing |
🔧 Quick Start Guide
System Requirements
- ✅ Znuny 6.5+ / 7.0+ / 7.1+
- ✅ AI Provider accounts (OpenAI, DeepL, etc.)
- ✅ SSL-enabled environment
Lightning Setup
1️⃣ Download → Upload .opm package via Package Manager
2️⃣ Configure → Add API keys in System Configuration
3️⃣ Activate → Enable modules & assign AIAgents group
4️⃣ Deploy → Test in staging, then go live
⚠️ Pro Tip: Always test in a staging environment first. Full system backup required before installation. Check full documentation that comes with the module.
🎯 AI Modules Overview
🤖 AI Initial Proposal
- Triggers: Automatic on new tickets
- AI Models: gpt-4.1, gpt-4.1-mini, gpt-5, claude and other popular models
- Features: Prepares first Solution attempt to customer request,
Attachment Analysis, Keyword extraction - Output: Initial solution proposal for Support Agents, ready to work with.
⚡ AI Article Tasks
- Interactive Mode: Custom prompts with preview and revision
- Multi-Language: Instant translations
- Task Types: Replies, summaries, solutions
- Smart Context: Includes ticket history
📊 AI Technical Summary
- Scope: Complete ticket analysis
- Capacity: Handle 90-100+ article tickets
- Intelligence: Prioritizes important content
- Use Cases: Escalations, documentation
💡 AI Solution Proposal
- Deep Analysis: All ticket articles
- Comprehensive: Multi-step solutions
- Context-Aware: Dynamic field integration
- Quality: Detailed troubleshooting steps
🔍 ZaiQMatch – Smart FAQ
- Real-Time Matching: Instant FAQ suggestions with Approved Data
- Intelligent Ranking: Weighted scoring system
- Quick Insert: One-click FAQ insertion with custom labels
- Learning System: Improves over time !
🌐 AI Document Translator
- Professional Quality: DeepL & Google Cloud
- File Support: PDF, DOC, PPT, XLS, …
- Batch Processing: Multiple files at once
- Secure Handling: Temporary file cleanup
💬 AI Chatbot Integration
- Embedded Interface: Direct ticket assistance
- Custom Training: Your company knowledge
- Multi-Provider: Chatbase, ChatData support
🎨 Modern Features
🌟 Interactive AI Dialog
- Modern particle-effect interface
- Light/dark theme
- Real-time character counting
- Smooth animations & transitions
- Preview mode with revision capability
🔄 Back-Translation Magic
- Edit responses in any language
- Auto-translate to other languages
- Preserve formatting & structure
- One-click language switching
📈 Smart Performance
- Heuristic content processing
- Intelligent character limits
- Provider-optimized requests
- Cost-efficient API usage
💼 Pricing & License Tiers
| BASIC | PRO | ENTERPRISE |
|---|---|---|
| Core AI functionality | Advanced features | Complete module access |
| Essential modules | Enhanced configuration | Multiple production instances |
| 1 Production + 1 Test | 1 Production + 1 Test | Unlimited deployment |
| Annual license | Annual license | Annual license |
🛠️ Advanced Configuration
API Provider Optimization
ChatGPT: Best for large content and summaries (400K+ chars)
ChatData: Perfect for training data integration and extensive responses (many models)
Chatbase: Strong for training data integration and shorter responses (many models)
DeepL: Premium Translation quality
Google Cloud: Cost-effective Premium TranslationPerformance Tuning
- Character Limits: Balance context vs. cost
- Temperature Settings: 0.0-0.3 for technical accuracy
- Model Selection: e.g., gpt-4.1 vs gpt-5 based on complexity and speed
- Processing Priority: First article → Important → Dynamic fields
📚 Documentation & Support
📖 Complete Documentation Included
The full 40+ page comprehensive documentation is included with every ZAICONNECT installation, featuring:
- Detailed module configurations
- API provider setup guides
- Security best practices
- Troubleshooting & optimization
- Advanced customization options
This homepage documentation will be continuously expanded based on user feedback and new features.
🆘 Get Help
- 🌐 Knowledge Base: Expanding online documentation portal
- 📧 Email Support: info@addonflow.com
🔐 Security & Compliance
- 🛡️ API Key Protection: Secure FileSystem storage
- 🌐 Content Security Policy: Automatic CSP configuration
- 🔒 Data Privacy: Filter sensitive information via RegExp Patterns
- 👥 Access Control: Group-based permissions
- 📋 Audit Trail: Complete operation logging and Diagnostic mode
🚀 Ready to Transform Your Support?
Join the AI revolution in customer support. ZAICONNECT brings enterprise-grade artificial intelligence to your Znuny system with zero hassle setup and maximum impact results.
Last Updated: September 2025
