ADDONFLOW specializes in developing cutting-edge AI extensions for Znuny (OTRS) that transform how support teams handle customer inquiries. Our flagship product, ZAICONNECT, seamlessly integrates artificial intelligence into your existing ticketing system, enabling faster response times, improved accuracy, and enhanced customer satisfaction.

Our Mission

We believe that AI should augment human expertise, not replace it. Our mission is to empower support agents with intelligent tools that handle routine tasks, provide instant insights, and suggest optimal solutions – allowing teams to focus on what matters most: building meaningful customer relationships and solving complex challenges.

What We Do

Intelligent Ticket Processing

Our AI-powered solutions analyze incoming tickets in real-time, automatically generating initial proposals and technical summaries. This ensures that every agent has immediate access to relevant information and suggested responses, dramatically reducing resolution times.

Multi-Language Support

Break down language barriers with our integrated translation capabilities. ZAICONNECT supports document translation and multi-language responses, enabling global teams to provide seamless support across all markets.

Knowledge Management

Transform resolved tickets into valuable knowledge assets. Our FAQ generation and matching system automatically creates searchable solutions from successful resolutions, building a growing knowledge base that improves with every interaction.

Flexible AI Integration

We understand that one size doesn’t fit all. ZAICONNECT supports multiple AI providers including ChatGPT, Chatbase, ChatData, DeepL, and Google Cloud, allowing organizations to choose the best solution for their specific needs and budget.

Our Approach

Enterprise-Ready

Our solutions are designed for real-world enterprise environments. We prioritize:

• Reliability: Robust error handling and retry mechanisms
• Security: Encrypted API communications and configurable content filtering
• Scalability: Efficient processing that grows with your team
• Flexibility: Extensive configuration options to match your workflows

Customer-Focused Development

Every feature in ZAICONNECT comes from real customer needs. We work closely with support teams to understand their challenges and develop practical solutions that deliver immediate value.

Continuous Innovation

The AI landscape evolves rapidly, and so do we. Our team continuously updates ZAICONNECT to support the latest AI models and capabilities, ensuring our customers always have access to cutting-edge technology.

Why Choose ADDONFLOW

Deep Znuny Expertise

We specialize in Znuny/OTRS systems. This focused approach means we understand the platform inside and out, resulting in seamless integrations that feel like native features.

Proven Track Record

ZAICONNECT is trusted by early adopter companies to handle thousands of customer interactions. Our solution has been tested in a wide variety of environments and proven to deliver consistent results.

Flexible Licensing

From small support teams to large enterprises, we offer licensing options that grow with your organization:

• BASIC: Essential AI features for smaller teams
• PRO: Advanced capabilities for growing organizations
• ENTERPRISE: Full feature access with multi-instance support