ZAICONNECT AI Modules
Comprehensive AI integration for Znuny ticketing system
BASIC LICENSE
Core AI Modules
AI Initial Proposal
Automatically generates initial solution suggestions when new tickets arrive. Analyzes content and attachments instantly.
✓ Auto-triggered on new tickets
✓ Attachment processing
✓ Keyword extraction
AI Technical Summary
Creates structured technical summaries of complex tickets for team handovers and documentation.
✓ Intelligent prioritization
✓ Important flag support
✓ Heuristic mode
AI Solution Proposal
Generates concrete solution proposals with step-by-step instructions based on ticket content.
✓ Step-by-step solutions
✓ Context-aware
✓ GenericAgent compatible
PRO LICENSE EXCLUSIVE
Advanced AI Modules
AI Article Tasks
The power module with 20+ AI tasks for article processing, interactive prompts, and bi-directional translation.
✓ Interactive mode
✓ Free Text Selection
✓ Bi-directional translation
AI Chatbot
Interactive AI assistant in TicketZoom with voice capabilities and document analysis.
✓ Voice input/output
✓ File upload support
✓ Context memory
ZaiQGen - FAQ Generator
Automatically creates structured FAQ articles from successfully resolved tickets.
✓ Auto FAQ creation
✓ Keyword extraction
✓ Approval workflow
ZaiQMatch - FAQ Suggestions
Real-time FAQ suggestions in ticket sidebar with relevance scoring and quick insert.
✓ Relevance scoring
✓ Quick-insert function
✓ Fuzzy matching
AI Document Translator
Automatic document translation with format preservation for PDF, DOCX, and Excel files.
✓ Google Cloud & DeepL
✓ Format preservation
✓ Batch processing
How It Works
Ticket Arrives
Customer creates request
→
AI Processing
Instant analysis & suggestions
→
Agent Review
Customize & send response
→
Knowledge Base
Auto FAQ generation
Compatible AI Providers
* API keys required separately from each provider
Ready to Transform Your Support?
Experience the power of AI-driven ticket processing
Contact Us for Details / Request Demo