Automated Document Translation for International Support

The AI Document Translator module automatically translates document attachments within support tickets, breaking down language barriers for global support teams. Using professional translation APIs, it processes PDFs, Office documents, and other file types while preserving formatting and layout.

Key Features

🌍 Multi-Provider Translation

  • DeepL Integration: High-quality neural translations with excellent language nuance
  • Google Cloud Translation: Advanced document translation with superior layout preservation
  • Provider Flexibility: Choose different providers for automated vs. manual translations
  • Automatic Language Detection: Source language is detected automatically

📄 Document Format Support

  • Wide Format Coverage:
    • PDF documents with layout preservation
    • Microsoft Office files (Word, Excel, PowerPoint)
    • Web formats (HTML, HTM)
    • Text files and translation formats (TXT, XLF, XLIFF)
  • Format-Specific Optimization: Each provider supports different file types
  • Original Formatting Retained: Translations maintain document structure

⚙️ Flexible Processing Options

  • Batch Processing: Translate multiple attachments in one operation
  • Article Selection: Process specific articles or scan entire tickets
  • Size Management: Configurable file size limits (up to 20MB default)
  • Attachment Limits: Control how many files to process per operation

🚀 Multiple Trigger Methods

  • Generic Agent Integration: Automated translation via job scheduling
  • AI Article Tasks: On-demand translation from ticket interface
  • Provider-Specific Settings: Different configurations for each trigger method
  • Independent Language Settings: Set different target languages per method

📊 Performance & Monitoring

  • API Response Tracking: Monitor translation processing times
  • Diagnostic Mode: Detailed logging for troubleshooting
  • Error Reporting: Clear feedback on failed translations
  • Success Tracking: Know exactly which files were processed

🔧 Advanced Configuration

  • Target Languages: Extensive language support
  • File Type Filtering: Configure allowed extensions per provider
  • Processing Limits: Set article and attachment processing counts
  • Timeout Controls: Adjustable API timeout settings

📝 Result Management

  • Organized Output: Translated files attached to new ticket article
  • Clear Naming: Files prefixed with translation details
  • Processing Summary: Detailed report of translation results
  • Error Documentation: Failed translations listed with reasons

Configuration Options

Provider Settings

  • API Provider Selection: Choose between DeepL or Google Cloud
  • Separate Configurations: Different settings for automated and manual triggers
  • API Credentials: Secure storage of authentication details

Language Configuration

  • DeepL Languages: EN-US, DE, IT, ES, FR, and more
  • Google Cloud Languages: BCP-47 format (en, de, fr, es, it, nl, pl, pt, ru, zh-CN)
  • Independent Settings: Different target languages for different trigger methods

File Type Management

  • DeepL Supported: doc, docx, pptx, xlsx, pdf, htm, html, txt, xlf, xliff
  • Google Cloud Supported: doc, docx, ppt, pptx, xls, xlsx, pdf
  • Provider-Specific Lists: Configure allowed types per provider

Use Cases

  • International Customer Support: Translate customer documents instantly
  • Multi-Language Teams: Share documents across language barriers
  • Contract Translation: Process legal documents while preserving formatting
  • Technical Documentation: Translate manuals and guides accurately
  • Cross-Border Collaboration: Enable seamless document sharing

How It Works

  1. Document Detection: Module scans ticket attachments for supported file types
  2. API Processing: Files are sent to the selected translation service
  3. Format Preservation: Translation maintains original document structure
  4. Result Delivery: Translated documents are attached to a new ticket article
  5. Status Reporting: Summary shows successful and failed translations

Benefits

  • Time Savings: Eliminate manual document translation tasks
  • Consistency: Professional translation quality across all documents
  • Efficiency: Process multiple documents simultaneously
  • Flexibility: Choose the best provider for each use case
  • Accessibility: Make all documents available to your entire team

Output Details

Each translation operation creates a ticket article containing:

  • Successfully translated files as attachments
  • Processing summary with file counts
  • List of translated filenames
  • Details of any failed translations
  • Provider and configuration information used

Integration Features

  • Generic Agent: Schedule automatic translations for new tickets
  • AI Article Tasks: Manual trigger from ticket article menu
  • Provider Independence: Mix and match providers for different needs
  • Diagnostic Support: Comprehensive logging when needed

The AI Document Translator module is part of the ZAICONNECT suite by ADDONFLOW, enabling seamless multilingual document handling in your Znuny support system.