Version 1.2.2 makes AI Article Tasks even smarter! The new “Extended” functions now access existing Technical Summaries and Solution Proposals. This means: Your agents receive more context-rich AI responses that consider the entire ticket history. Intelligent prioritization ensures that important information is always included – for more precise and helpful responses.
New Extended Functions:
- Reply Extended with ticket summary
- Solution Extended with previous solutions
- Interactive Extended for context-aware prompts
