Category: Changelog
Version 1.1.2 strengthens security and control! Each ZAICONNECT module now has configurable permission checks. Administrators can precisely control which agent groups can access which AI functions. Queue-based blacklists additionally allow exclusion of sensitive areas. This gives you full control over…
ZAICONNECT 1.1.1 makes setup a breeze! During installation, all required Dynamic Fields are automatically created and GenericAgent templates are pre-configured. This saves valuable time during deployment. The Dynamic Field “AITicketKeywords” is created for optimal FAQ matches, while GenericAgent jobs only…
Version 1.0.4 introduces the IndependentLinkTableSimple widget! This practical tool enables clear display of ticket links directly in TicketZoom. Administrators can flexibly position and configure the widget. Particularly useful for displaying FAQ links or related tickets. A small but fine feature…
With version 1.1.0, we introduce AI Article Tasks – your new favorite feature! Directly from the article menu, agents can now perform AI-powered actions: generate responses, translate texts, or enter custom prompts. The seamless CKEditor integration inserts responses between salutation…
ZAICONNECT 1.0.3 solves the challenge of large tickets! The new heuristic mode activates automatically when tickets would exceed API limits. Through intelligent prioritization, the most important information is processed: first article, articles marked as important, and relevant Dynamic Fields. The…
Version 1.0.2 brings Chatbase.co as an additional API provider! Use your trained Chatbase chatbots directly in ZAICONNECT. The provider is perfect for companies already using Chatbase for their knowledge base. With an 8,000 character limit and message-based billing, Chatbase offers…
We’re proud to present ZAICONNECT – the comprehensive AI extension for Znuny! With the Initial Proposal feature, your agents now automatically receive generated solution proposals for new tickets. ChatGPT integration enables context-aware, intelligent responses that dramatically reduce your First Response…
ZAICONNECT 1.0.1 extends core functionality with two powerful modules! Technical Summary creates comprehensive technical summaries for escalations or handovers. Solution Proposal goes even further and generates detailed solution proposals based on complete ticket history. Both modules use ChatGPT’s impressive 350,000+…
