ZAICONNECT 1.3.0 significantly simplifies international customer communication! The new Bi-Directional Translation allows you to compose responses in the original language and then translate them – or vice versa. Agents can edit the English version and translate back with one click. Formatting and language blocks are preserved. A practical feature for teams working regularly in multiple languages.
Practical Application:
- Compose response in German, translate to English
- Adapt English template, back to German
- Formatting remains fully preserved
